Privacy Policy jqkclub — Your Information Always Secure

Jqkclub is an online gaming platform established specifically for players in Malaysia. We understand that your trust is the most valuable asset we hold, and protecting your personal information is an absolute priority in every operational decision we make.

This Privacy Policy ("Policy") clearly and transparently describes how jqkclub collects, uses, discloses, transfers and protects your personal information when you use the jqkclub platform, website and all related services. This Policy applies to all registered members, website visitors and anyone who interacts with our platform in any capacity.

By registering an account, accessing the platform or using any jqkclub services, you confirm that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact our support team for assistance.

Jqkclub collects various types of information depending on how you interact with our platform. All data collection is carried out transparently and only for clearly stated purposes.

Information you provide directly:

• Full name as stated in a valid identification document (National ID / Passport)
• Date of birth for age verification (must be 18 years or older)
• Active email address used during registration
• An active Malaysia mobile phone number
• Bank account or e-Wallet details (Touch 'n Go, GrabPay, Boost, DuitNow) for processing deposits and withdrawals
• Passwords are stored in encrypted hash form — we do not store your original password

Information collected automatically:

• IP address and general location data (state / city)
• Device type, operating system, and web browser version used
• Gaming activity history, including game type, session duration, and wagering value
• Complete financial transaction records including deposits, withdrawals, and bonus usage
• Cookie data and session identifiers to maintain your login session

Information from the KYC (Know Your Customer) process:

• Copy of identity document (MyKad / Passport)
• Proof of current address such as a utility bill or bank statement
• Additional information required by authorities for anti-money laundering (AML) purposes

Jqkclub uses collected personal information solely for legitimate and necessary purposes to ensure the platform operates safely, fairly, and efficiently. We never use your data for purposes unrelated to the services you use.

• Account Management: Creating, verifying, and maintaining your member account, including the KYC process and age verification.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions accurately and securely.
• Customer Support: Providing effective assistance when you contact our support team.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and suspicious activity.
• Legal Compliance: Fulfilling reporting and audit obligations required by the relevant authorities.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may require responsible gaming support.
• Service Communications: Sending important notifications relating to your account, security, and transactions.
• Platform Improvements: Analysing usage data in aggregate (not individually) to enhance the user experience.

Jqkclub upholds a strict policy regarding the sharing of member personal information. As a principle, we do not disclose your information to any external party except under the circumstances outlined below.

Parties who may receive your information:

• Payment Provider: Payment processors used to facilitate your deposit and withdrawal transactions, subject to strict confidentiality agreements.
• KYC Service Provider: Third-party identity verification companies that assist us in the account verification process.
• Authority: Law enforcement agencies, regulatory bodies or courts when required by Malaysian law.
• Selected Business Partners: Game software providers and technical infrastructure partners supporting platform operations, upon signing binding data protection agreements.

All third parties who receive your data are bound by data processing agreements that require them to protect your information to the same or higher standards that we uphold.

The security of your personal information is the highest technical priority at jqkclub. We continuously invest in cutting-edge security infrastructure to ensure your data is protected against ever-evolving cyber threats.

• 256-bit SSL/TLS Encryption: All communications between your device and jqkclub servers are encrypted using the latest SSL/TLS protocols, which cannot be intercepted by third parties.
• Stored Data Encryption: Sensitive information such as bank details and identification numbers are stored in encrypted form in our database.
• Layered Access Control: Only staff with explicit authorisation and who have undergone rigorous background checks may access member data.
• 24/7 Monitoring: Our threat detection system operates around the clock to identify and block any suspicious access attempts.
• Regular Security Audits: We conduct regular independent penetration testing and security audits to ensure our systems are free from vulnerabilities.
• Two-Factor Authentication: Two-factor authentication is available for all member accounts to add an extra layer of security.

Jqkclub uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Session Cookies (Required): Required to maintain your login session and ensure a smooth browsing experience. These cookies cannot be disabled.
• Functional Cookies: Remembering your preferences such as language, display settings, and favourite game selections.
• Analytics Cookies: Helping us understand how members use the platform for continuous improvement. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Used to detect and prevent fraud and suspicious activity on our platform.

You can control or delete cookies through your web browser settings. However, disabling certain cookies may affect platform functionality and your overall gaming experience.

As a jqkclub member and data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal information. We are committed to facilitating the exercise of these rights without unnecessary obstacles.

• Right of Access: You have the right to obtain a copy of the personal information we hold about you. This request will be processed within 14 business days.
• Right to Rectification: If your information is inaccurate or outdated, you have the right to request a correction and we will update it promptly.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal information, subject to data retention obligations set out by law.
• Right to Withdraw Consent: You may withdraw consent for specific data processing (such as marketing communications) at any time without affecting the validity of prior processing.
• Right to Object: You have the right to object to the processing of your data for specific purposes, including direct marketing.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider if desired.

To exercise any of the above rights, please contact our support team via email at [email protected]. We will respond within 14 business days from the date your request is received.

Jqkclub is an online gaming platform strictly restricted to individuals aged 18 years and above. We do not intentionally collect, store or process any personal information from individuals under the age of 18.

We apply a robust age verification process during registration and may request proof of age at any time. Should we discover that we have inadvertently collected data from an underage individual, the account will be terminated immediately and the data will be promptly deleted from all our systems.

Jqkclub retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

• Active Account Data: Retained for the duration your account remains active and used to provide you with ongoing services.
• Financial Transaction Records: Retained for seven (7) years from the transaction date in accordance with Malaysian accounting and tax legal requirements.
• KYC & Identity Verification Data: Retained for seven (7) years after account closure in accordance with the requirements of the Anti-Money Laundering Act.
• Communication Logs: Retained for three (3) years for dispute resolution and customer support purposes.
• Data After Account Closure: Information not required by law will be deleted within 90 days of account closure.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

Jqkclub reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other reasonable operational reasons.

When we make significant changes to this policy, we will:

• Updating the "Last Updated" date at the top of this page
• Sending email notifications to all registered members at least 14 days before changes take effect
• Displaying clear notices on the platform's home page during the transition period
• Maintaining an archive of previous versions of the Privacy Policy, available to members upon request

Continued use of the jqkclub platform after the effective date of any changes shall be deemed your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account before the changes take effect.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, our team is ready to assist you.